Restaurant Manager
Company: KFC
Location: Downey
Posted on: May 8, 2024
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Job Description:
JOB PURPOSE:
The KFC of Polly's General Manager will lead their Team through
continual demonstration of Accountability and Ownership as related
to the individual operation of a single store location. This
includes all facets of store operations, front-of-the-house and
heart-of-the-house, in addition to managing P&L, marketing,
sales projections and analysis. The managing GM is the face of KFC
of Polly's in our local communities and is the key driving force
for the store in "Delivering the Promise" Every Day! "Fresh,
Friendly, Above & Beyond Expectations by adding Extraordinary Value
FIRST to Our Team and then to Our Guests Daily!"
JOB ACCOUNTABILITIES:
Deliver high quality results through execution of workforce
planning: recruitment, selection, on boarding, education and
coaching to support the continuity of standards related to KFC
corporation and Polly's Inc.
Proficient management of store through application of policies,
service standards and continual improvement of standard operational
procedures.
Demonstrate effective leadership and efficient labor/team member
management: Scheduling, monitoring, communication of job
expectations, planning, counseling and enforcement of policies and
procedures.
Commitment to team building through rapport, support, coaching,
delegation of tasks and team development.
Support the long-term development of your management-level staff,
holding them accountable for contributing to team and company
objectives.
Continually support all management-level staff through leadership,
direction, and training to achieve effective growth, increased
business knowledge and overall skillset.
Build relationships with Guests daily and support continued
satisfaction by monitoring, evaluating, and auditing food,
beverage, and service offerings; responsible to initiate effective
improvements.
Adhere to and upholds cash handling policies and procedures to
ensure proper cash management practices are being followed by all
levels of team members. Responsible and accountable for all company
moneys, which include: Verifying safe, making change, balancing
cashier drawers, and handling bank deposits.
Lead store and team to achieve breakthrough targets through
implementation of all tools available to optimize production,
quality guest-service standards and productivity.
Alignment of store to strategic and annual forecasts and budgets,
monitor variance analysis to develop financing; establish and
enforce financial controls to achieve and sustain financial
targets.
Provide added value by driving Brand Team initiatives, public and
community relation programs in an effort to retain and attract
business. Propose local store marketing recommendations suitable to
location.
Development and implementation of strategies to support the
increase of store sales.
Adhere to company service level standards to increase sales and
minimize costs. (To include food, beverage, supply, utility and
labor costs)
P & L responsibility to include forecasting of sales, controllable
profit and making adjustments as business conditions indicate to
maintain and increase acceptable level of sales.
Control profit & loss of Store by adhering to cash control/security
procedures, inventory control, labor management, evaluate financial
reports, and take appropriate corrective actions.
Proficient estimation levels of food and beverage costs. Work with
the Home Office for efficient provisioning and purchasing of
supplies. (Excludes: Autoship)
Oversee proper portion control and quantity of food/bake goods in
order to minimize waste.
Approximate the food needs of the store, place orders with
distributors, and schedule fresh food and supply deliveries.
Control and report the store inventory through Merit inventory
system, make recommendations as needed.
Responsible to ensure accurate, timely completion of store
financial (invoices, audits, reporting) and personnel/payroll
related duties in accordance with company standards, policies and
procedures.
Ensure compliance with operational standards, company policies,
federal/state/local regulations and laws.
Ensure proper security procedures are in place and upheld to
protect our Team Members, guests and company assets.
Certify store satisfies required state standards to assure sanitary
practices and maintenance of premises to pass internal/external
regulatory inspections. Responsible to perform periodic audits and
execute timely resolution.
Ensure a safe environment for team members and guest to reduce the
risk of accident/injury and promptly reports to appropriate parties
in the event of injury.
Ensure a safe environment for team members and guest to reduce the
risk of accident/injury and promptly reports to appropriate parties
in the event of injury.
Maintain excellent communication with Area Director to keep them
fully informed of all issues (i.e. - Issues, unusual matters of
significance and positive events) and takes prompt corrective
action where necessary or proposes alternative courses of
action.
Demonstrate excellent people management skills, providing timely
and meaningful coaching to direct the work of team members and
motivate a diverse team.
Work in conjunction with Human Resources to oversee time and
attendance issues, counsel, work ethics, conflict resolution, and
other related HR issues. When necessary, you will coach and
discipline.
Responsible to comply with all CA wage and hour laws including,
Polly's meal and rest policy.
Required to work daily dinner rush (minimum of five) shifts per
work week.
Required to work varied hours, weekends and holidays; A minimum of
two closing shifts per work week.
Holidays are black out days as they are considered peak periods for
the business, and are subject to change based on business needs
(calendar available upon request)
SKILLS AND EXPERIENCE REQUIRED:
1 - 5 years of related experience in supervisory role
Mandatory to have a valid driver's license and proof of auto
insurance
Strong working knowledge of store operations, management
principles, including scheduling, cost control, continuous
improvement and inventory control policies
Must have basic level computer skills (POS, Microsoft Office)
Must have food preparation skills as they relate to restaurant
business
Must be up to date on food safety and health codes
Customer focused with the ability to work independently or as part
of a team
Must have extensive working knowledge in customer relations
Successful completion of all levels of the company's management
development training program (MIT)
Keywords: KFC, Rosemead , Restaurant Manager, Hospitality & Tourism , Downey, California
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