RosemeadRecruiter Since 2001
the smart solution for Rosemead jobs

Program Manager

Company: Rose International
Location: Rosemead
Posted on: January 9, 2021

Job Description:

Position Title: Program/ Project Manager 3Position Number: 354128Location: Rosemead, CA 91770Position Type: Long Term ContractRequired Skill Set:Analytics, Marketing, PMP, SCRUMPosition Description:**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.** Title: Program/Project Manager (Senior Advisor, Marketing Program Management/Customer Experience) Estimated Assignment End Date: 12/31/2021 Number of Openings: 1 Location: Rosemead, CA 91770 Hours: Monday to Friday 8:00am to 5:00pm Education: Bachelor's degree MUST have both utility experience and customer experience strategy experience. Position Overview: * Support Customer Experience (CX) group by managing the day to day operation of Voice of the Customer program. * The objective of the program is to develop processes that enable internal operational teams to act on customer feedback (e.g. survey data) and operational data that drive business improvements and improvements to the customers experience. * The program is in its early phase and will require the following activities to operational the data: requirements gathering with internal clients, designing strategic processes, managing the execution the of initiatives, as well as socializing recommendations and supporting operational change management. * Manage the work of 2-3 FTE who also support the Voice of the Customer program and the overall strategy this worker will develop. Typical Responsibilities: * Demonstrated experience leading cross functional teams within the utility industry * Customer Experience and Voice of the Customer strategy experience (e.g. Close the Loop Processes) * The ability to develop strategies that tie to client and organization goals; and translate those strategies into compelling presentations and process flows * Familiarity working with customer data * Strong project management skill set and expertise in different project management approaches * Excellent public speaking and presentation skills for all levels of audience A day in the life - Get ready to think big, work smart and shine bright! * Lead the expansion our Voice of Customer program so that we understand what matters most to our customers and can infuse the customer's voice into decision making and strategic planning across the organization * Drive cross-functional initiatives that eliminate pain points and create easy and understandable experiences for our customers * Advocate for our customers during business initiative planning to ensure a consistent and valuable experience * Advance the CX Maturity Roadmap to ensure we are prioritizing initiatives and changes that build trust with our customers and make doing business with us easier. Provide input and direction for overall CX vision and execution The essentials (requirements) * Ten (10) years of experience in a business strategist or management consulting services role * Strong project management and organizational skills, with three (3) years of experience leading cross functional teams to achieve meaningful results * Strong relationships and understanding of operations and goals in customer service areas * Ability think out of the box, challenge the norm, use creative ideas to solve problems * Ability to analyze data and turn it into insights, action, and compelling business cases. * Strong presentation and communication skills, with the ability to create and present complex materials in a consumable manner * Ability to tell a compelling story and effectively influence at all levels of the organization * You identify with the following characteristics that the CX Team strives to embrace: Bravery, Curiosity and Drive The preferred * Hands on experience with continuous improvement and customer journey mapping, advanced analytics, market research * PMP certification and/or certifications in Agile project management methodologies * Scrum Master * MBA (or equivalent) with strong academic performance strongly preferred * Intermediate to advanced Excel and PowerPoint skill Additional Information Related to COVID-19: The successful candidates are expected to: o Complete a COVID-19 questionnaire upon request o Have access to a stable home internet with recommended speeds of 50 Mbps or higher o Pick up telework equipment at local Facility o May work on a rotational schedule between home and at their designated work location o Attend training remotely and may be asked to attend training in person at their designated work location, if needed o In the event that it is determined that candidates can return to work locations full time, candidates must be prepared to work at their designated work locationJob Requirements:The preferred* Hands on experience with continuous improvement and customer journey mapping, advanced analytics, market research* PMP certification and/or certifications in Agile project management methodologies* Scrum Master* MBA (or equivalent) with strong academic performance strongly preferred* Intermediate to advanced Excel and PowerPoint skillRose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)

Keywords: Rose International, Rosemead , Program Manager, Executive , Rosemead, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Travel Nurse RN - Case Management - $1,975 per week
Description: TotalMed RevTech Staffing is seeking a travel nurse RN Case Management for a travel nursing job in Apple Valley, California.Job Description Requirements ul li Specialty: Case Management li Discipline: (more...)
Company: NurseFly
Location: Apple Valley
Posted on: 01/16/2021

Site Manager (Radiology Center Manager)
Description: Knowledgeable and effective leader wanted to head our MemorialCare Imaging team in San Clemente as a Radiology Site Manager. In this management career opportunity you will oversee our multi-modality outpatient (more...)
Company: RadNet
Location: San Clemente
Posted on: 01/16/2021

Digital Marketing Manager
Description: Company Profile: br Arlon Graphics, LLC is a cast vinyl manufacturing company in the business of creating innovative material for visual expression. Founded in 1958, Arlon Graphics manufactures and (more...)
Company: Arlon Graphics LLC
Location: Placentia
Posted on: 01/16/2021


Product Manager - JavaScript API
Description: Overview:ArcGIS APIs and SDKs are helping developers, regardless of experience, build apps, extend the platform, and access data and services needed within their organization.As a Product Manager focused (more...)
Company: ESRI, Inc.
Location: Redlands
Posted on: 01/16/2021

Associate Product Manager
Description: Description: br Arlon Graphics, LLC is a cast vinyl manufacturing company in the business of creating innovative material for visual expression. Founded in 1958, Arlon Graphics manufactures and markets (more...)
Company: Arlon Graphics
Location: Placentia
Posted on: 01/16/2021

Communications Manager
Description: HSF MissionHSF empowers courageous leaders --- We provide students and parents with the knowledge and resources to successfully complete a higher education, while delivering support services and scholarships (more...)
Company: Hispanic Scholarship Fund
Location: Gardena
Posted on: 01/16/2021

Advanced Advertising Sales Manager - Digital Ad Sales
Description: Spectrum Reach is looking for a dynamic Digital Sales Manager to inspire and drive Digital revenue in our Los Angeles, CA market Spectrum Reach is the advertising sales division of Charter Communications, (more...)
Company: SPECTRUM
Location: Lynwood
Posted on: 01/16/2021

Director of Enterprise Sales (Remote) (Rosemead)
Description: The Job: Location: Remote -California - Hawaii - Illinois - New York - Colorado - Massachusetts - Washington We are looking for an experienced Director of Enterprise Sales to join a team building the (more...)
Company: Sketchy Group LLC
Location: Rosemead
Posted on: 01/16/2021

Business Development Manager (Fountain Valley)
Description: The Job Responsibilities At Dr ger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees lives. They are the essence (more...)
Company: Draeger
Location: Fountain Valley
Posted on: 01/16/2021

President
Description: Executive - Beverly Hills, CA - Full Time Job Description A growing cannabis company, with an established brand known for being one of the premier products on the market, is seeking a President to lead (more...)
Company: Post Real Estate Group, Inc
Location: Beverly Hills
Posted on: 01/16/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Rosemead RSS job feeds