SVP, Director of Deposit Operations
Company: Cathay Bank
Location: Rosemead
Posted on: January 9, 2021
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Job Description:
People Drive Our SuccessAre you enthusiastic, highly motivated,
and have a strong work ethic? Would you like to work for a company
that is ranked Top 20 on Forbes' Best Banks in America 2020 list?
If yes, come join our team! At Cathay Bank - we strive to provide a
caring culture that supports your aspirations and success. We
believe people are our most valuable asset and we proudly foster
growth and development empowering you to achieve your professional
goals. We have thrived for nearly 60 years and persevered through
many economic cycles due to our team members' drive and optimism.
Together we can make a difference in the financial future of our
communities.We offer a competitive benefits package and
comprehensive training programs so you can focus on your long-term
professional career and your next steps at Cathay Bank. Apply
today!GENERAL SUMMARYDirectly and through subordinates, oversees
and sets the direction of the Bank's Deposit Operations Department.
Typically guides all operational segments for the Bank (i.e. wires,
check processing, depositservices, lockbox, automated clearing
house, electronic network services, government reporting, deposit
fraud loss mitigation, legal processing and research, policy and
procedure maintenance and publications, and collections).Key
Objectives:Customer Service and Risk ManagementProactively partners
with customer-facing bankers in Retail Banking and Lending to
ensure high-touch customer service and customer experience while
balancing risk and compliance requirements. Provides the same level
of high quality, responsive, subject matter expertise, and support
to internal colleagues/customers/business partners. Administers
Bank policies and procedures and ensures compliance with applicable
laws and regulations in multiple states.AutomationProactively
identifies and evaluates banking automation opportunities, trends,
and strategies to streamline processes and enhance operations
efficiencies. With a sense of to operational systems and procedures
affecting Deposit Operations. Coordinates urgency, leads the review
and makes recommendations of enhancements or changes Information
Technology, Information Security and other key business partners
major system conversions or updates from an operation's perspective
with and departments.Leadership Development and Succession
PlanningProvides leadership from an operational perspective to a
team of employees to ensure seamless integration of mergers and/or
acquisitions of other banks or business units. Identifies,
attracts, develops, andretains high-caliber and high-potential
talent that are capable of meeting the operational demands of a
growing institution. Builds a team of leaders and subject matter
responsibilities to support succession planning strategies.DIRECT
REPORTSThe incumbent manages the Manager of Wire, Deposit
Operations, Branch Operations Administration, and Central
Services.ESSENTIAL FUNCTIONS1. Manages operations activities for
assigned functional areas and provide direct oversight to
department managers. Establishes performance standards, goals, and
objectives for the responsible areas.2. Provides leadership and
development of direct reports and leadership team to ensure the
highest level of performance and competence of Deposit Operations
administration; builds a deep bench of high performing employees
with successorship plans, cross-training and stretch goals and
objectives for each team member.3. May lead the development and
enhancement of systems through technology and automation,
equipment, or training procedures or programs which will support
products and/or services; may participate in various bank
committees or bank wide user groups to represent operations
department on training or system needs.4. Proactively participates
in Bank efficiency and automation initiatives and provide
operations information and expertise with a sense of urgency in
support of deployment and improvement of process and/or products.5.
Plans and schedules activities within the areas of responsibility
and coordinates with related departments; ensures operational
schedules are met.6. Acts as liaison with branch and/or departments
to jointly resolve problems. Communicates and interacts with Bank
staff to produce effective procedures and workflow to ensure
quality service levels are maintained.7. Identifies opportunities
for the centralization of manual work to be removed from
customer-facing bankers.8. Interfaces with other departments,
regions, vendors, agencies, etc. to effectively resolve customer
service issues. Follows up with resolution of problems to ensure
timely response and customer satisfaction.9. Ensures compliance
with all applicable Federal, State and regulatory laws and
policies, and internal operating policies, procedures and audit
standards. Responsible for responding to audit exceptions. Ensures
appropriate mitigants are in place to minimize repeat
exceptions.10. Implements and monitors tracking and performance
monitoring mechanisms, as necessary. Provides required reporting to
keep Executive Management apprised of operations activities; makes
presentations and recommendations to improve customer experience,
reduce cost, generate income, create efficiencies, or mitigate
risk.11. May negotiate with attorneys on collection efforts and
losses. May file claims actions to represent the best interests of
the Bank. May negotiate and expedite loss claims; provide/obtain
approvals12. May collaborate with other bank professionals and law
enforcement agencies to minimize loss exposure13. Maintain
knowledge of all products and services offered in Deposit
Operations. Keeps abreast of new products and services as well as
changes to existing products and services, industry trends, laws
and regulations affecting banking operations14. Develops and
maintains contingency or disaster recovery plans for the operations
function and implement plan(s)15. Plans, develops, establishes, and
controls budget functions for the operations
department.QUALIFICATIONS
Keywords: Cathay Bank, Rosemead , SVP, Director of Deposit Operations, Executive , Rosemead, California
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