HR Customer Service Representative - Hybrid role
Company: Panda Express
Location: Rosemead
Posted on: March 16, 2023
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Job Description:
Summary of Job Descriptions
The HR Customer Service Representative role is internally Panda's
HR Shared Services Representative . This position works with our
internal Panda employees regarding Human Resources questions and
the position is responsible for problem identification, accurate
documentation, and clear communication to Operations associates in
resolving their inquiries on HR processes and programs. The Shared
Services Representative also handles specialized assignments
involving unemployment claims, leaves of absence, and other HR
activities to ensure HR processes are carried out accurately and on
a timely basis on behalf of Operations associates. This position
also conducts training at regional Operations meetings on HR
processes/benefits
You'll get a chance to:
* Provides responses to Operations associates concerning a wide
variety of HR practices and processes, such as benefits, hiring
processes, and employment verification, on a timely and accurate
basis.
* Identifies location with common questions and issues and attends
regional Operations meetings to provide training on HR processes
and company benefits, focusing on issues specific to the
location.
* Handles specialized assignments involving unemployment claims,
leaves of absence, state-specific tax forms, and other activities
as required to support Operations.
* Ensures that appropriate documentation is prepared so that new
hire transactions and existing employee changes can be
processed.
* Solicits input from Operations and other functions on how to
improve HR processes using technology.
How we reward you:
* Hybrid Work schedule
* 401K with company match
* Yearly bonus opportunity*
* Full medical, dental, and vision insurance *
* On-site fitness center, biometric screen, and flu shot clinic
* Discounts at Panda restaurants, theme parks, and gym
memberships
* Paid time off starting at 15 days with 7 federal holidays*
* Continuous education assistance and scholarships*
* Income protection including Disability, Life and AD&D
insurance*
* Bereavement leave*
* Benefits available for eligible permanent full time
associates
Your background & experience:
* Bilingual in Spanish/ Mandarin
* Bachelor's degree required.
* Minimum two years of experience, preferably in a
retail/hospitality operations environment.
* If hired, must provide proof of full vaccination on your start
date, unless prohibited by federal, state, or local law. Full
vaccination means two weeks or more have passed after receiving the
second dose in a two-dose series, or more than two weeks after
receiving a single-dose vaccine. Examples of proof of full
vaccination include an original, photocopied, or digital completed
vaccination card which includes your name, type of vaccine
provided, and date last dose administered.
Panda Strong since 1983
Founded in Glendale, California, we are now the largest
family-owned American Chinese Restaurant concept in America. With
close to 2,000 locations globally, we continue our mission of
delivering exceptional Asian dining experiences by building an
organization where people are inspired to better their lives.
Whether it's impacting our team or the communities we work in,
we're proud to be an organization that embraces family values.
You're wanted here
We value diversity in all forms and know the strength it brings.
Workplace equality allows for creative ideas to blossom, diverse
points of view to be heard, and improves overall happiness. We like
the sound of that.
Panda Restaurant Group, Inc is an Equal Opportunity Employer.
Regardless of your race, color, religion, sex, national origin,
sexual orientation, gender identity, disability, age, veteran
status, you are welcome here.
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Keywords: Panda Express, Rosemead , HR Customer Service Representative - Hybrid role, Hospitality & Tourism , Rosemead, California
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