Human Resources Specialist [HYBRID]
Company: Southern California Edison
Location: Rosemead
Posted on: January 21, 2023
Job Description:
Job DescriptionJoin the Clean Energy RevolutionBecome a Human
Resources Specialist at Southern California Edison (SCE) and build
a better tomorrow. In this job, youll be in the Companys Human
Resources Contact Center, and will act as a key resource/subject
matter expert to HRs client base and department management in a
centralized internal contact center on specific program(s) and
other assigned areas of responsibility requiring analysis and
decision making. The successful candidate will interpret and
communicate complex information to customers with a high level of
accuracy; answers and logs customer questions on the full scope of
HR Contact Center issues; researches and reports back on new or
unusual problems; stays current on the plans and pursues continuous
learning on the subjects and processes handled by the center;
cultivates positive working relationships with assigned key areas;
continues to work on self-growth and development. In addition,
maintaining a safety conscious work environment by following Edison
safety protocols and safe work practices; and performing other
responsibilities and duties as assigned.A day in the life - Get
ready to think big, work smart and shine bright!
- Provide professional consultation and accurate information to
all levels of employees, management, officers, employment
candidates, retirees, and external contacts on a full range of
Human Resource programs, products, services, practices, and
policies, including, benefit plans (time off, disability, etc.),
employee programs (rideshare programs, educational reimbursement,
work life events, employee activities, etc.), payroll,
compensation, labor, training, and staffing. Researches, evaluates,
and resolves customer (internal/external) related issues.
- Develops solutions and recommendations that are consistent with
current laws, policy guidelines, benefit plan provisions,
regulations, and contract provisions.
- Interacts with customers via phone calls, voicemails, emails,
written correspondence, and face to face. Utilizes systems such as
help desk software, case management, SAP, etc., to track, monitor,
analyze, process, and document all aspects of customer
interactions.
- Builds and maintains positive relationships with business
partners including management, key area representatives, program
vendors, and the contact center team.
- Leads and oversees, or supports one or more HR projects,
programs or services handled by the center.
- Identifies and recommends continuous improvement opportunities
in program(s) and the centers operations to optimize customer
satisfaction and efficiency.
- Perform other duties and responsibilities as
assigned.QualificationsThe Essentials
- 3 years or more experience in the field of Human Resources,
interacting directly with internal or external customers in a
customer/client services environment analyzing and resolving
customer issues.
- Experience using customer service systems or customer
information systems (e.g., SAP, Computer Telephony Integration
(CTI), relevant case management systems, or other Helpdesk
Software, etc).
- Experience communicating both orally and in a written format to
a wide variety of audiences.The Preferred
- Associate degree or higher in Human Resources, Business or a
related field.
- Experience with HR policies or programs such as time-off,
educational assistance/reimbursement, and commuter/rideshare
programs.
- Experience tracking, monitoring, analyzing, processing, and/or
documenting data/information.
- Experience creating and editing reports and presentations,
converting formats and information, using software and/or system
functions, and generating non-standard reports from business
applications/databases.
- Experience supporting objectives and initiatives that help
achieve organizational goals.
- Experience working independently and efficiently when handling
customer requests.
- Ability to integrate work across relevant areas, develop the
business and services to enhance customer satisfaction and
productivity, manage risks appropriately, develop and execute
business plans, manage information, and provide exceptional service
to internal and external customers.
- Effective resource and project planning, decision making,
results delivery, team building, and the ability to stay current
with relevant technology and innovation.
- Strong ethics, influence and negotiation, leadership,
interpersonal skills, communication, and the ability to effectively
manage stress and engage in continuous learning.You should knowWork
ModesHybrid : When a return-to-office date has been determined,
this positions work mode is hybrid. The employee will report to an
SCE facility for a set number of days with the option to work
remotely on the remaining days. Unless otherwise noted, employees
are required to reside in the state of California. Further details
of this work mode will be discussed at the interview
stage.TestingThis position requires testing and applicants who are
identified to continue through the selection process will be
invited to test via email. We invite you to visit our Candidate
Resource page for further information and to access information
guides. For information guides, please reference test(s) (Test
#8203). Candidates who have previously passed these assessment(s),
in some cases, may not need to retest again for this position.Visit
our Candidate Resource page to get meaningful information related
to benefits, perks, resources, testing information, and hiring
process, and more!Work LocationThe primary work location for this
position is (Rosemead, CA); however, the successful candidate may
also be asked to work for an extended amount of time at (alternate
work location).RelocationRelocation does not apply to this
position.About Southern California EdisonThe people at SCE don't
just keep the lights on. Our mission is so much bigger. Were
fueling the kind of innovation thats changing an entire industry,
and quite possibly the planet. Join us and create a future with
cleaner energy, while providing our customers with the safety and
reliability they demand. At SCE, youll have a chance to grow
personally and professionally, making a real impact in Southern
California and around the world.At SCE, we celebrate our
differences. We are a proud Equal Opportunity Employer and will not
discriminate based on race, color, religion, sex, sexual
orientation, gender identity, national origin, age, disability,
protected veteran status or any other protected status.We are
committed to ensuring that individuals with disabilities are
provided reasonable accommodation to participate in the job
application or interview process, to perform essential job
functions, and to receive other benefits and privileges of
employment. Please contact us to request accommodations at (833)
343-0727.
Keywords: Southern California Edison, Rosemead , Human Resources Specialist [HYBRID], Human Resources , Rosemead, California
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