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Learnining Development Instructional Design Administrator

Company: Panda Express
Location: Rosemead
Posted on: June 6, 2021

Job Description:

At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." We invest in our people because great people run great operations that will exceed our guests' expectations. Talk to any of our associates and you will experience a culture dedicated to its mission and our five fundamental values- Proactive, Respect/Win-Win, Growth, Great Operations, and Giving.

Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinese food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew and Peggy Cherng.

Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management. We have restaurant positions available nationwide and support center positions in Rosemead, CA. Come join the nation's largest and fastest growing Asian restaurant company.

Summary of Job Scope and Expectations:

The L&D Instructional Design Administrator position is responsible for working with Subject Matter Experts on creating instructional materials and course design and on enhancing existing courses based on feedback from participants. This position also oversees University of Panda course administration, prepares GO scorecards for senior leadership, and co-facilitates small group training sessions.

Essential functions:

The essential functions in this job description are not all-inclusive of this job's duties and responsibilities. Reliable and dependable attendance is required.


  • Works with Subject Matter Experts on creating instructional materials and course design and on enhancing existing courses based on feedback from participants. Collects input from SMEs on potential changes to training courses.
  • Oversees all UOP course administration, including selection and assignment of facilitators to conduct training and coordination of scheduling and promotion of learning sessions; captures participant feedback and records participation in courses in the Plateau system.
  • Prepares GO scorecard to inform senior leadership of associates' cumulative participation and achievement, including GO course scores. Provides Operations leadership with information on their associates' progression through the GO courses and their performance.
  • Co-facilitates small group training sessions for associates.
  • Processes invoices for Learning and Development and tracks spending versus budget for Director of Learning & Development. Processes and tracks training bonuses.
  • Oversees administrative support to the Learning & Development programs, coordinating GO classes at the Support Center, scheduling guest facilitators, and coordinating GO training agendas and logistics. Handles registration for GO classes.


  • Bachelor's degree in business administration, hospitality, or related field.
  • Minimum three years of experience in Learning & Development and/or Operations, preferably in a retail/hospitality operations environment
  • Successful completion of annual store training.

Panda Restaurant Group's culture is strongly guided by our Mission and Values, highlighted on the Panda websites. We recommend all interested candidates become familiar with our Mission and Values, as well as the principles of The Seven Habits of Highly Effective People, by Stephen Covey.

Panda Restaurant Group, Inc. is an Equal Opportunity Employer.

Keywords: Panda Express, Rosemead , Learnining Development Instructional Design Administrator, Other , Rosemead, California

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