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Cemetery Arrangement Counselor

Company: Resurrection Cemetery
Location: Rosemead
Posted on: October 9, 2021

Job Description:

CEMETERY ARRANGEMENT COUNSELOR
Bilingual (Spanish/English) 
 
Location: Resurrection Cemetery
Status: Non Exempt, Full Time
(2 Positions Open)
 
What We Are Looking For
 
In joining our team, you are joining a dynamic group of diverse individuals  committed to the Corporal Works of Mercy. For us, what we do is much more than a job or a career. If you feel called to be of service, we invite you to explore our career opportunities.
 
POSITION SUMMARY:

Cemetery Arrangements Counselor provides information and assistance to cemetery patrons regarding cemetery property, policies and practices by serving families that come to arrange for pre-need or at-need burial(s) in a supportive manner to families in grief; while establishing and maintaining effective communication of efforts with cemetery office administrative staff., parish priests and mortuary officials.

ESSENTIAL FUNCTIONS:

Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.

• Develops a growing rapport with families/patrons with an emphasis on service. Provides information to families allowing them to make a well-informed cemetery arrangement that meets their needs.
• Assists patrons with cemetery arrangements, works with parishes and mortuaries in assisting patrons.
• Advises and assists Manager regarding complaints from patrons, suppliers and other companies.
• Available to move from one cemetery to another as needed at the discretion of management.
• May assist with answering mail regarding locations, genealogy and business matters.
• Assists patrons with questions and concerns or refers to Manager for resolution.
• Accurately prepares and processes a variety of documents including daily burial and memorial permits; daily pending interment list and board; obtains burial permits from the Health Department
• Completes affidavit of heirs and/or release of interest forms as needed.
• May be required to interpret and/or translate for families in Spanish, as needed.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience

Any combination of experience and education likely to provide the required knowledge, skills, and abilities, typically:

• B.A. Degree or equivalent. Coursework in bookkeeping, basic clerical skills and experience with public relations or customer service.
• Two years of sales related experience

Knowledge, Skills, and Abilities

• Active member of a Roman Catholic faith community.
• Communicate effectively in written and oral form.
• Develop and maintain effective working relationships.
• Analyze and isolate errors and/or anomalies in system processing.
• Effective customer service skills, including ability to follow multiple pending requests through to completion.
• Ability to organize and coordinate projects.
• Working knowledge of AS/400 system operations.
• Proficiency in data entry and reconciliation techniques.
• Work independently with initiative and little supervision.
• Handle high level of responsibility.
• Maintain confidentiality.
• Understanding of Christian Burial in the Catholic Church
• Interpersonal skills including tact, patience and diplomacy.

Physical and Environmental Requirements

• Sit for sustained periods of time on a daily basis.
• Perform tasks requiring intermittent bending, stooping and walking.
• Requires ability to frequently lift or move objects up to 30 pounds.• Sustain frequent movement of the fingers, wrists, hands and arms.
• Ability to express or exchange information by means of the spoken word
 
Our Benefits include:
  • Health Insurance (Medical, Dental and Vision)
  • Mental Health Services (Employee Assistance Program)
  • Pension Plan
  • 403B Plan
  • Vacation & Sick Time
  • Paid Holidays
  • Employee Discount Programs (24hr Fitness, LA Fitness, Hotel Engine, Great Work Perks*)
  • *Great Work Perks (Amusement Parks, Car Rentals & Hotel, Restaurant, and Shopping discounts)
 

Keywords: Resurrection Cemetery, Rosemead , Cemetery Arrangement Counselor, Other , Rosemead, California

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