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Assessment & Referral - Call Specialist

Company: Universal Health Services
Location: Rosemead
Posted on: May 9, 2022

Job Description:


BHC Alhambra Hospital

Assessment & Referral Call Specialist

P.M. Shift - 3:00P.M.-11:30P.M.

NOC Shift - 11:00P.M. - 7:30A.M.

If you're looking for a career change or want to embark on your accounting career, apply today to

join our amazing team!

BHC Alhambra Hospital is located in the beautiful city of Rosemead, California. Our 115 bed facility established in 1924 prides itself on upholding a standard of excellence that allows our patients to take the first step to recovery. BHC Alhambra Hospital is a private, fully accredited, full-service acute psychiatric hospital serving children, adolescents and adults. BHC Alhambra is dedicated to providing quality behavioral health, substance abuse, and eating disorder treatment. We offer inpatient, residential, partial hospitalization and intensive outpatient options for individuals in the communities of the San Gabriel Valley, Los Angeles County, and surrounding areas.

The Call Specialist is responsible for assisting in the admissions process by inputting all referrals and patient information in to the computer system, consulting with potential patients, patient families, medical staff and other hospital staff, and communicating with patients and patient families with regard to current assessments, recommended referrals and recommended required levels of care. Assists Assessment and Referral Counselors, Lead, and/or Shift Supervisors to screen, triage, and arrange admissions.


Education: AA Degree in social work, psychology, counseling or a related field; or equivalent combination of education and experience, is preferred.

Experience: At least two (2) years' experience in a mental health setting preferred. Working knowledge of the Addiction & Recovery field and experience in interviewing, treatment planning, communicating with external review organizations or comparable entities, and working effectively with people of diverse backgrounds preferred.


* Collect and record accurate information for each call including clinical description, referral sources, demographic information, financial/insurance information and follow-up requirements.
* Communicate with patients and families in regard to community resources, and financial arrangements.
* Responds appropriately to telephone inquiries, providing accurate information, assist A&R Counselor, Lead and Shift Supervisor in completion of pre-admission screening, empathic crisis intervention, and determining suitable referral.
* Assist in processing all requests for information to all referral sources.
* Assist in providing customer with requested information and external referrals.

If you meet the above qualifications, and the description above sounds like the position that you are looking for, please apply.

To learn more visit:

Interested and qualified applicants apply directly through our website


Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, and is the parent company of BHC Alhambra Hospital. UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.


At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1-800-852-3449.

Keywords: Universal Health Services, Rosemead , Assessment & Referral - Call Specialist, Other , Rosemead, California

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