Senior Advisor, Strategic Planning [HYBRID]
Company: Thomson Reuters Markets Espana SL.
Location: Rosemead
Posted on: May 12, 2022
Job Description:
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- Job ID: 71037122
- Job Family: Customer Service
- Location: Rosemead, CA US
- Other Locations:Job Description
Join the Clean Energy Revolution Become a Senior Advisor, Strategic
Planning on the Customer Experience team at Southern California
Edison (SCE) and build a better tomorrow. In this role, you will
report to the Senior Manager, Customer Experience Strategy and will
play a critical role in driving the transformation needed to build
customer trust and help our company achieve our strategic goals.
You will be responsible for the strategic planning and integration
of work across a cross-functional team environment. You should
apply for this position if you have a passion for the customer
experience, enjoy executing on a strategic vision, and are skilled
at influencing at all levels of the organization. As a Senior
Advisor, your work will help power our planet, reduce carbon
emissions and create cleaner air for everyone. Are you ready to
take on the challenge to help us build the future? A day in the
life - Get ready to think big, work smart and shine bright!
- Build - Implement customer experience strategies that help us
transition from a product-based organization to one that delivers
on customer needs and expectations
- Design - Develop strategic frameworks and processes to ensure
that all work streams and teams are aligned, coordinated, and
looking holistically at the customer experience
- Influence - Oversee execution of effective integrated
communication solutions through coordinated strategic planning with
each area of the department and company-wide partners
- Collaborate - Manage our outside agencies to prioritize work,
resources, and timelines to support internal partners in the
implementation of marketing initiatives and research projects
- Analyze - Track and evaluate key performance indicators to
assess effectiveness of strategies and provide recommendations for
adjustment, as needed
- Educate - Keep the department advised on the latest industry
trends and innovations to better understand which strategies
resonate with customers
- Budget - Develop a funding strategy to best analyze and
negotiate budgetary decisions and make strategic recommendations
based on the department's financial health
- Perform other duties and responsibilities as assigned -
Qualifications
The essentials
- Ten or more years of experience designing, developing, and
implementing marketing strategies, programs, and services. - The
preferred
- Bachelor's degree or higher in business, marketing, or related
field of study
- Emphasis on integrated communication planning is highly
desirable -
- Experience managing agency / client relationships
- Ability to think strategically and counsel senior (Executive,
Officer-level) partners
- Ability to collaborate cross-functionally and influence change
at all levels of the company
- Excellent storyteller who can communicate complex concepts
- Understanding of Customer Experience strategy and design
principles
- Clean and concise written and verbal communication You should
know ...
- Work Mode: When a return-to-office date has been determined,
this position's work mode is hybrid. The employee will report to an
SCE facility for a set number of days with the option to work
remotely on the remaining days. Unless otherwise noted, employees
are required to reside in the state of California. Further details
of this work mode will be discussed at the interview stage. -
- Visit our Candidate Resources page to get important information
related to benefits/perks, testing, candidate tips, hiring process,
and more! Testing
- This position requires testing and applicants who are
identified to continue through the selection process will be
invited to test via email. Please access our Information Guides to
reference test(s): Edison Individual Contributor Workstyles (Test
8203). Candidates who have previously passed these assessment(s),
in some cases, may not need to retest again for this position.
About Southern California Edison The people at SCE don't just keep
the lights on. Our mission is so much bigger. We're fueling the
kind of innovation that's changing an entire industry, and quite
possibly the planet. Join us and create a future with cleaner
energy, while providing our customers with the safety and
reliability they demand. At SCE, you'll have a chance to grow
personally and professionally, making a real impact in Southern
California and around the world. At SCE, we celebrate our
differences. We are a proud Equal Opportunity Employer and will not
discriminate based on race, color, religion, sex, sexual
orientation, gender identity, national origin, age, disability,
protected veteran status or any other protected status. - We are
committed to ensuring that individuals with disabilities are
provided reasonable accommodation to participate in the job
application or interview process, to perform essential job
functions, and to receive other benefits and privileges of
employment. Please contact us to request accommodations at (833)
343-0727. #LI-LH1
Keywords: Thomson Reuters Markets Espana SL., Rosemead , Senior Advisor, Strategic Planning [HYBRID], Other , Rosemead, California
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