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Senior Advisor, Strategic Planning [HYBRID]

Company: Thomson Reuters Markets Espana SL.
Location: Rosemead
Posted on: May 12, 2022

Job Description:

Senior Advisor, Strategic Planning [HYBRID] AddThis Sharing Buttons Share to Facebook Share to Twitter Share to LinkedIn Share to Email App

  • Job ID: 71037122
  • Job Family: Customer Service
  • Location: Rosemead, CA US
  • Other Locations:Job Description
    Join the Clean Energy Revolution Become a Senior Advisor, Strategic Planning on the Customer Experience team at Southern California Edison (SCE) and build a better tomorrow. In this role, you will report to the Senior Manager, Customer Experience Strategy and will play a critical role in driving the transformation needed to build customer trust and help our company achieve our strategic goals. You will be responsible for the strategic planning and integration of work across a cross-functional team environment. You should apply for this position if you have a passion for the customer experience, enjoy executing on a strategic vision, and are skilled at influencing at all levels of the organization. As a Senior Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future? A day in the life - Get ready to think big, work smart and shine bright!
    • Build - Implement customer experience strategies that help us transition from a product-based organization to one that delivers on customer needs and expectations
    • Design - Develop strategic frameworks and processes to ensure that all work streams and teams are aligned, coordinated, and looking holistically at the customer experience
    • Influence - Oversee execution of effective integrated communication solutions through coordinated strategic planning with each area of the department and company-wide partners
    • Collaborate - Manage our outside agencies to prioritize work, resources, and timelines to support internal partners in the implementation of marketing initiatives and research projects
    • Analyze - Track and evaluate key performance indicators to assess effectiveness of strategies and provide recommendations for adjustment, as needed
    • Educate - Keep the department advised on the latest industry trends and innovations to better understand which strategies resonate with customers
    • Budget - Develop a funding strategy to best analyze and negotiate budgetary decisions and make strategic recommendations based on the department's financial health
    • Perform other duties and responsibilities as assigned - Qualifications
      The essentials
      • Ten or more years of experience designing, developing, and implementing marketing strategies, programs, and services. - The preferred
        • Bachelor's degree or higher in business, marketing, or related field of study
        • Emphasis on integrated communication planning is highly desirable -
        • Experience managing agency / client relationships
        • Ability to think strategically and counsel senior (Executive, Officer-level) partners
        • Ability to collaborate cross-functionally and influence change at all levels of the company
        • Excellent storyteller who can communicate complex concepts
        • Understanding of Customer Experience strategy and design principles
        • Clean and concise written and verbal communication You should know ...
          • Work Mode: When a return-to-office date has been determined, this position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to reside in the state of California. Further details of this work mode will be discussed at the interview stage. -
          • Visit our Candidate Resources page to get important information related to benefits/perks, testing, candidate tips, hiring process, and more! Testing
            • This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Please access our Information Guides to reference test(s): Edison Individual Contributor Workstyles (Test 8203). Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position. About Southern California Edison The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world. At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. - We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727. #LI-LH1

Keywords: Thomson Reuters Markets Espana SL., Rosemead , Senior Advisor, Strategic Planning [HYBRID], Other , Rosemead, California

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