AVP, Sr. Operations Officer II

Company: Cathay Bank
Location: Rosemead
Posted on: November 19, 2022

Job Description:

People Drive Our SuccessAre you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.We offer a competitive benefits package and comprehensive training programs so you can focus on your long-term professional career and your next steps at Cathay Bank. Apply today!What our team members are saying:Video Clip 1 Video Clip 2 Video Clip 3 Learn more about us at cathaybank.com GENERAL SUMMARYResponsible for responding to inquiries regarding overall branch operations, including new accounts, legal, compliance and policy/procedural questions, and provide decision-making guidance. Plan, organize, and implement small to moderate scope projects or act as a subject matter expert for larger enterprise project. Revise existing policies and procedures that are focused on creating operational efficiencies and minimizing operational and compliance risk. Development of operational alerts and Job Aids to support regulatory changes, new product offerings and enhancements. ESSENTIAL FUNCTIONSAssists the branch network with operational issues, questions, troubleshooting, and/or other related matters. Ability to analyze and resolve complex problems or inquiries. Ability to effectively work with colleagues at all levels; may also interact with vendors or with customers. In depth understanding of the various systems used by the branch network.Ability to analyze and revise existing policies and procedures and assist in the development of new and more effective policies and procedures when applicable. Review of branch audit reports and call logs to identify trends and develop solutions and training to address identified issues and/or gaps.Must have a good understanding of deposit products including retirement processing, ACH and ATM processing and related policies and procedures and regulatory compliance. Plan and coordinate branch quality control reviews- ability to assess and document identified operational and compliance risks, identify operational deficiencies/ weaknesses, reinforce established policies and procedures, and provide the necessary training. Plans, conducts, and implements projects of small to moderate scope. Including the ability to manages multiple projects simultaneously.Manages and/or participates in Customer Services and Sales Manager (CSSM) meetings.Manages and participates in conversion activities during mergers/acquisitions by providing operational support as applicable. Ability to travel, including occasional overnight domestic assignments for branch quality control review and training.QUALIFICATIONSEducation: College degree with business classes preferred or equivalent experience required.Experience: 5 to 10 years deposit operations experience preferably in a back-office environment required. Strong understanding of banking regulations and operational controls.Skills/Ability: Effectively lead and motivate a team to meet department objectives.Ability to read and interpret complex regulations and reduce them to procedures that are easily understandable.Must have excellent oral, written and interpersonal communication skills and be able to communicate clearly with customers and employees at all levels. Must be detailed oriented with excellent follow through skills and the ability to function in a team environment. Exercises good judgment when making decisions that impact both internal and external customers. Great quality of work, quantity of work, job knowledge, customer service skills, problem solving, ability to work independently and initiative to take on new assignments. Must be committed to seeking opportunities for improvement and increasing efficiency. Must have the capacity to work independently; demonstrate initiative, self-motivation and adapt well to a changing environment. Bilingual (English and Mandarin or Cantonese) a plus.Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.Cathay Bank is an equal opportunity employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com.This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.Click here to view the EEO is the Law poster in English. Poster-EnglishClick here to view the EEO is the Law supplement in English.Supplement-EnglishClic aqu-- para ver la EEO es la Ley p--ster en espa--ol. Poster-Spanish Clic aqu-- para ver la EEO es la Ley suplemento en espa--ol.Supplement-Spanish??????EEO????????Poster-Chinese??????EEO???????????"Supplement-ChineseOther details Pay Type Salary Apply Now

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