Help Desk Specialist
Company: VirtualVocations
Location: Vista
Posted on: May 21, 2025
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Job Description:
A company is looking for a Help Desk Specialist I to provide
remote support to end users.
Key Responsibilities
Provide support for computer, application, system, device, access,
and hardware issues
Identify, research, and resolve technical problems of moderate
complexity
Document, track, and monitor problems using applicable systems and
tools
Required Qualifications
Diploma or equivalent; Bachelor's degree in Information Systems,
Business, or related field preferred
Prior Service Desk or Desktop Support experience required; one year
of desktop-based hardware support experience preferred
Incident Management experience with ServiceNow
Basic user & security group Active Directory administration
experience
Experience with troubleshooting Office 365 and Gmail, as well as
collaboration tools like Zoom and Slack
Keywords: VirtualVocations, Rosemead , Help Desk Specialist, Other , Vista, California
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