Service Desk Technician
Posted on: April 27, 2021
Title: Service Desk Tier 1.5 Duration: 6 months with possible
extension Location: --Remote (Near Rosemead CA) Schedule:--Monday
through Friday - 8:00 AM to 5:00 PM
Summary: The Tier 1.5 Technician is responsible for total support
and troubleshooting of the client's end-user environment and
executing device life cycle management activities including
fulfillment, provisioning, deployment, support, and asset
disposition. Primary job responsibilities will be Tier 1.5 issue
resolution and support of all desktops, laptops, mobile devices, as
well as the creation and termination of user accounts. This
position interfaces directly with our co-worker, customers and
requires excellent customer service skills as well as technical
- Execute Remote Tier 1.5 support services at the request of
- Collaborate with selected strategic team members to provide
expertise and work direction.
- Support and maintain all equipment related to End User
Computing during IMAC (Install, Move, Add, and Change) and Remote
Service type events.
- Conduct technical support in accordance with documented
- Provides resolution for escalated service tickets and properly
track all activity via the applicable ITSM tool.
- Maintain close contact and open communication with clients and
management until an issue has been resolved.
- Provide manager with regular updates on problems encountered
and identify possible longer-term solutions or improvements to
reduce future problems.
- Works with Field Managers and Lead Technicians in the event of
needed escalation to troubleshoot and solve technical
- Evaluates existing systems and/or user needs to analyze,
design, recommend, and implement system changes. Ability to provide
support outside of core business hours when there is an outage or
scheduled upgrade to take place at the assigned site.
- 2 year or 4 year Degree or vocational training equivalent in CS
- 3-7 years of experience installing, troubleshooting, and
supporting corporate AV equipment. Benefits:
- 10 days PTO
- Comprehensive benefits package
- Short/Long term disability
- 401K Plan -- -- -- --
Keywords: DISYS, Rosemead , Service Desk Technician, Professions , Rosemead, California
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