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Service Desk Technician

Company: DISYS
Location: Rosemead
Posted on: April 27, 2021

Job Description:

Title: Service Desk Tier 1.5 Duration: 6 months with possible extension Location: --Remote (Near Rosemead CA) Schedule:--Monday through Friday - 8:00 AM to 5:00 PM
Summary: The Tier 1.5 Technician is responsible for total support and troubleshooting of the client's end-user environment and executing device life cycle management activities including fulfillment, provisioning, deployment, support, and asset disposition. Primary job responsibilities will be Tier 1.5 issue resolution and support of all desktops, laptops, mobile devices, as well as the creation and termination of user accounts. This position interfaces directly with our co-worker, customers and requires excellent customer service skills as well as technical knowledge.

  • Execute Remote Tier 1.5 support services at the request of clients.
  • Collaborate with selected strategic team members to provide expertise and work direction.
  • Support and maintain all equipment related to End User Computing during IMAC (Install, Move, Add, and Change) and Remote Service type events.
  • Conduct technical support in accordance with documented standard procedures.
  • Provides resolution for escalated service tickets and properly track all activity via the applicable ITSM tool.
  • Maintain close contact and open communication with clients and management until an issue has been resolved.
  • Provide manager with regular updates on problems encountered and identify possible longer-term solutions or improvements to reduce future problems.
  • Works with Field Managers and Lead Technicians in the event of needed escalation to troubleshoot and solve technical problems.
  • Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes. Ability to provide support outside of core business hours when there is an outage or scheduled upgrade to take place at the assigned site.
    • 2 year or 4 year Degree or vocational training equivalent in CS or MIS.
    • 3-7 years of experience installing, troubleshooting, and supporting corporate AV equipment. Benefits:
      • 10 days PTO
      • Comprehensive benefits package
        • Medical
        • Dental
        • Vision
        • Short/Long term disability
        • 401K Plan -- -- -- --

Keywords: DISYS, Rosemead , Service Desk Technician, Professions , Rosemead, California

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