Associate Relations Analyst
Company: Panda Restaurant Group
Posted on: November 19, 2021
At Panda, we all share a common mission: "Deliver exceptional
Asian dining experiences by building an organization where people
are inspired to better their lives." We invest in our people
because great people run great operations that will exceed our
guests' expectations. Talk to any of our associates and you will
experience a culture dedicated to its mission and our five
fundamental values- Proactive, Respect/Win-Win, Growth, Great
Operations, and Giving.
Panda Restaurant Group includes the original Panda Inn fine dining
restaurants, Panda Express, our Gourmet Chinese food concept served
in a fast casual environment, and Hibachi San, our Japanese grill
concept. The family owned and operated company is still run by
founders Andrew and Peggy Cherng.
Panda offers competitive benefits and rewarding opportunities, from
entry-level positions to management. We have restaurant positions
available nationwide and support center positions in Rosemead, CA.
Come join the nation's largest and fastest growing Asian restaurant
Panda Restaurant Group
Oct 12, 2021, 5:39:09 PM
Summary Of Job Scope And Expectations
The Associate Relations Analyst position is responsible for leading
investigations to resolve basic associate complaints or concerns in
collaboration with HR management. This position reviews the daily
Operations associate survey related to work environment and
identifies associate relations issues in the survey. The Associate
Relations Analyst contacts the associate to confirm their response
and logs the issues into the EthicsPoint database. This position
pursues the investigation to resolve less complex complaints or
concerns, referring more complex issues to HR management.
The essential functions in this job description are not
all-inclusive of this job's duties and responsibilities. Reliable
and dependable attendance is required.
Responds to and leads the investigation to resolve basic associate
complaints and concerns, collaborating and consulting more complex
issues with HR management. Conduct and complete the investigation
thoroughly and in a timely manner. Effectively communicate and
collaborate with HR management on status of investigation and
Effectively plan and document the investigation. Maintains accurate
records in compliance with company procedures and recommends
actions to be taken. Documents findings into the EthicsPoint
Accurately assess risk and liability in each case management.
Resolves associate relations concerns following federal and state
laws and company policies through effective interaction with
associates, Operations leaders and HR management. Ensures
consistency with company policies.
Reviews the daily Operations associate survey with a focus on the
work environment question and identifies issues raised in the
survey using probing questions and risk assessment skills.
Effectively manages the call log and follows up in a timely
Participates in special projects, training or other assignments as
Bachelor's degree in HR or related field required; recruiting
Minimum three years of experience in HR related to associate
relations issues, preferably in a retail/hospitality operations
Must be available for alternative work week schedules, including
weekends and non-business hours
Successful completion of annual store training.
Panda Restaurant Group's culture is strongly guided by our Mission
and Values, highlighted on the Panda websites. We recommend all
interested candidates become familiar with our Mission and Values,
as well as the principles of The Seven Habits of Highly Effective
People, by Stephen Covey.
Keywords: Panda Restaurant Group, Rosemead , Associate Relations Analyst, Professions , Rosemead, California
Didn't find what you're looking for? Search again!